Refund Policy

At Vylcode, we take great pride in offering high-quality digital products and services, including premium website themes and professional web development solutions. Please read our refund policy carefully before purchasing any of our digital products or services. By making a purchase, you agree to the terms outlined below.

1. Digital Products: No Refunds

Due to the nature of digital products, such as website themes, we do not offer refunds after the product has been purchased and delivered. Once the files have been downloaded or accessed, they cannot be returned or exchanged. All sales of digital products are final.

Please note:

  • It is your responsibility to ensure compatibility of our themes with your hosting environment and platform (e.g., WordPress).
  • We provide comprehensive documentation and support to help you implement and troubleshoot any issues.

Before making a purchase, we recommend reviewing product details, demos, and documentation available on our site. If you have any questions or need clarification, please feel free to contact our support team before completing your purchase.

2. Services: Refund Policy

For our web development, SEO, and other professional services, refunds may be granted only in the following cases:

  • Project Cancellation Before Initiation: If you cancel your project before any work has commenced, a partial refund may be provided, excluding administrative and consultation fees.
  • Failure to Deliver: If, due to unforeseen circumstances, we are unable to deliver the agreed-upon services, we will provide a refund based on the work completed and delivered to date.

Refunds for services are evaluated on a case-by-case basis, and any requests must be made in writing within 14 days of the project start date.

3. Exclusions from Refunds

Refunds will not be granted under the following circumstances:

  • Failure to provide required materials, information, or access to enable the completion of services.
  • Dissatisfaction with a digital product due to issues outside of our control, such as third-party conflicts, server issues, or failure to follow installation instructions.
  • Requests made after 30 days from the purchase date for services.

4. Defective or Incomplete Products

In rare cases where a digital product (theme or template) is found to be defective or incomplete, we will work promptly to resolve the issue by offering:

  • Technical support and assistance in resolving the defect.
  • Product updates to ensure compatibility and functionality.

If you encounter any issues or have questions regarding our refund policy, please contact us for assistance.